Acceptance of Terms
Eligibility & Registration
Permitted Use
Restrictions on Use
Intellectual Property
Delivery & Fulfilment
Service Changes
Onboarding
Support
Disclaimer
Cancellations & Refunds
Comments, Communications, and Content
Governing Law & Jurisdiction
Changes to Terms
Third-Party Links
Limitation of Liability
Indemnification
Privacy Policy (Summary)
Acceptance of Terms
By creating a Respicite partner account or using our platform, you agree to these Terms of Use and all policies referenced here.
Eligibility & Registration
◉ Accounts are for counsellors, training companies, schools/colleges, or HR consultancies.
◉ You must provide accurate, current information and keep it updated.
◉ Accounts registered by automated methods are prohibited.
Permitted Use
◉ Use the website and portals only as allowed by these Terms and applicable laws.
◉ Access must be via official interfaces provided by Respicite.
Restrictions on Use
You agree not to:
◉ Access systems except through provided interfaces.
◉ Use automated means (scripts, crawlers) to access the service.
◉ Interfere with or disrupt the platform, servers, or networks.
◉ Copy, republish, sell, or resell any part of the platform, features, content, assessments, or reports.
◉ Misuse the platform or breach these Terms; you are responsible for resulting losses.
◉ Misrepresent your identity or affiliation.
Respicite may suspend or discontinue your access with or without notice if misuse is suspected.
Intellectual Property
◉ All platform software, assessments, reports, data models, trademarks, and related IP are owned by Respicite.
◉ No license is granted except limited use as expressly permitted.
◉ Unauthorized use or copying may result in legal action.
Delivery & Fulfilment
◉ Services are delivered electronically (partner portals, dashboards, secure links, email).
◉ If any physical component is supplied, a courier service with tracking will be used.
◉ No cash-on-delivery is available.
Service Changes
◉ We may update features, bundles, or pricing. ◉ Significant changes will be communicated; continued use indicates acceptance.
Onboarding
| Step | Activity | Details | Typical Duration |
|---|---|---|---|
| 1. Account Setup | Admin access & website setup | Admin panel access, partner portal setup under your brand | 1‐2 business days* |
| 2. Training | Recorded + instructor-led | Lifetime access to video library, plus instructor-led sessions | 6‐8 weeks (videos anytime) |
| 3. Portal Walk-through | Orientation | Conducted on Day 1 of training | 1 business day |
| 4. Certification | Exam & credential | Exam access via admin panel; automated certificate generation | 1‐2 business days after exam |
| 5. Continuous Support | Initial hand-holding | Guidance on first 5 client reports | 1‐2 weeks |
*Business days mean Monday to Friday, 10:00 AM ‐ 6:00 PM IST.
*Account setup timeline depends on partner providing user email IDs, domain, SSL, and domain pointing/name server updates.
Support
Respicite provides structured support to all partners during business hours (Monday to Friday, 10:00 AM ‐ 6:00 PM IST).
| Category | Examples | Target Response Time | Target Resolution Time |
|---|---|---|---|
| Critical issues | Portal down, assessment not working, report not downloading | 4 business hours | 1‐2 business days (depending on complexity) |
| Non-critical issues | All other technical or functional issues not critical | 1 business day | 3‐5 business days |
| Queries | Usage guidance, billing clarifications, certification access, hand-holding for report interpretation and delivery | 2 business days | 5‐7 business days (or next training cycle) |
Excluded from support:
◉ New feature requests
◉ Customization requests (handled separately by sales)
Disclaimer
◉ The platform is provided “as is.” While we aim for uptime and accuracy, uninterrupted service is not guaranteed.
◉ Security best practices are applied, but no method is 100% secure.
Cancellations & Refunds
◉ Solutions are configured and delivered with your approvals and brand settings.
◉ Given the customized nature, cancellations and refunds are not offered.
◉ In exceptional cases, Respicite may attempt good-faith rectification within reasonable timelines.
Comments, Communications, and Content
If you submit ideas, feedback, or content:
◉ You confirm you own or control it and that it is not unlawful, defamatory, infringing, or malicious.
◉ You grant Respicite a non-exclusive, royalty-free, perpetual license to use it for improving services.
◉ No spam, impersonation, or malware is allowed.
Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction.
Changes to Terms
We may modify these Terms at any time by posting an updated version. Changes are effective upon posting; continued use constitutes acceptance.
Third-Party Links
Our website may link to external sites. Respicite is not responsible for their content, policies, or practices.
Limitation of Liability
Respicite will not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business.
Indemnification
You agree to indemnify Respicite against claims, losses, or liabilities arising from your misuse of the platform, breach of these Terms, or violations of law.
Privacy Policy (Summary)
◉ We collect partner details (contact, organization, billing), end-user assessment inputs, and usage logs. ◉ Data is encrypted in transit and at rest. ◉ We do not sell or rent partner or end-user data. ◉ Partners must obtain consent from students, employees, or clients before collecting their data. ◉ For access, correction, or deletion requests, contact sales@respicite.com. (See full Privacy Policy section below.)